Return & Refund Policy

Perishable Goods:

Because coffee is a perishable, consumable product, we cannot accept returns on roasted coffee once it has left our facility.

Quality Guarantee:

We stand behind every roast. If there is an issue with:
• Damaged Packaging
• Incorrect Items
• Quality Concerns

Contact us within 7 days of delivery and we will make it right through:
• Replacement, or
• Store Credit

Refunds are typically reserved for Non‑Coffee Merchandise:

For apparel, mugs, stickers, and other non‑perishable items:
• Returns are accepted within 30 days of delivery.
• Items must be unused, unwashed, and in original condition.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Order Cancellations:

• Orders may be canceled within 12 hours of purchase if they have not yet been roasted or shipped.
• Once roasting begins, cancellations are no longer possible.

How to Start a Claim:

Email us with:
• Order Number
• Description of the Issue
• Photos if Applicable

We respond within 1–2 business days.